1. Introduction

Welcome to Windows4You LLP. These Terms and Conditions outline the rules and regulations for using our online store and the terms under which we provide our products and services. By accessing or purchasing from our website, you agree to comply with these terms.

If you disagree with any part of these terms, please refrain from using our website or placing an order.

2. Company Information

  • Company Name: Windows4You LLP
  • Registered Address: Unit 6, Dalewood Road, Lymedale Business Park, ST5 9QH, England
  • Email: shop@windows4you.co.uk
  • Telephone: 01782 698040
  • Mobile: 07756 986478
  • VAT Number: 179 1167 84

3. Definitions

  • “We,” “Us,” “Our”: Refers to Windows4You LLP.
  • “You,” “Customer”: Refers to the user or purchaser of our products and services.
  • “Goods”: Refers to the products listed on our website, including bespoke and standard items.
  • “Contract”: The agreement formed when your order is accepted by us in writing.

4. Placing an Order

  1. Order Confirmation: A contract is formed between you and Windows4You LLP upon our acceptance of your order. Acceptance will be communicated via email confirmation.
  2. Accuracy of Information: Customers are responsible for ensuring that all details provided during the order process are accurate, including measurements for bespoke items.
  3. Amendments: Changes to bespoke orders may not be accepted once production has commenced. Any amendments must be confirmed in writing and may incur additional charges.

5. Prices and Payment

  1. Pricing: All prices are displayed in GBP and include VAT unless stated otherwise. Delivery charges, where applicable, are outlined during the checkout process.
  2. Payment: Payment must be made in full before goods are dispatched. Accepted payment methods include Visa, Mastercard, and bank transfers.
  3. Errors: If an error in pricing is identified after your order has been placed, we will contact you for instructions. You have the right to cancel the order or proceed at the corrected price.

6. Delivery

  1. Delivery Schedule: Standard delivery times are between 7-14 working days for standard products and up to 6-8 weeks for bespoke items. Delays caused by unforeseen circumstances will be communicated promptly.
  2. Responsibility for Goods: Responsibility for the goods transfers to you upon delivery or collection. Please inspect goods upon receipt.
  3. Missed Deliveries: If you are not available to receive the goods, we may charge additional fees for redelivery or storage.
  4. Damaged Goods: Report any damage to goods within 2 business days of receipt. Do not install damaged items.

7. Cancellations and Returns

  1. Cooling-Off Period: You may cancel non-bespoke orders within 7 days of receipt, provided the goods are in their original condition and packaging.
  2. Bespoke Items: Orders for bespoke products cannot be canceled once production has begun, except where goods are faulty.
  3. Refunds: Refunds for returned goods will be processed within 14 days of receiving the returned items.
  4. Return Costs: Customers are responsible for return shipping costs unless the goods are faulty or incorrectly supplied.

8. Bespoke Products

  1. Specifications: Bespoke products are manufactured to the exact measurements provided by you. Ensure all measurements and details are accurate, as changes cannot be made once production begins.
  2. Inspection: Inspect bespoke items carefully upon delivery. Report any issues within 48 hours.

9. Warranties

  1. Standard Products: All standard products come with a 1-year warranty unless stated otherwise.
  2. Bespoke Products: Our bespoke items are covered by a 10-year warranty for manufacturing defects on UPVC frames, 5 years for glass units, and 1 year for hardware.
  3. Exclusions: Normal wear and tear, accidental damage, and misuse are not covered under warranty.

10. Limitations of Liability

  1. Business Losses: We are not liable for business losses, including loss of profits, revenue, or data.
  2. Consequential Losses: Installation/removal/reinstallation costs are not covered unless explicitly agreed in writing.
  3. Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.

11. Intellectual Property

All content on the Windows4You LLP website, including text, images, and logos, is the property of Windows4You LLP and is protected under UK copyright laws. Unauthorized use is prohibited.

12. Disputes

  1. Governing Law: These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.
  2. Complaints: If you are unhappy with our service, please contact us at shop@windows4you.co.uk or call 01782 698040. We will respond promptly and work to resolve your concerns.

13. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

14. Amendments

Windows4You LLP reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our website and services signifies acceptance of these changes.

For further assistance, please contact us at:

  • Email: shop@windows4you.co.uk
  • Telephone: 01782 698040

Thank you for choosing Windows4You LLP. We value your business and are committed to providing you with quality products and excellent service.