Privacy Policy

Effective Date: 14.01.2025

Introduction

Welcome to Windows4You LLP (“we,” “our,” “us”). We operate an online store in the United Kingdom, providing customers with high-quality windows, doors, and related products. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or purchase products from us.

We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Data Controller

Windows4You LLP is the data controller for the personal data collected through our website. For any questions or concerns regarding this Privacy Policy, please contact us at:

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name.
  • Contact Data: Billing address, shipping address, email address, and phone number.
  • Transaction Data: Details of your purchases, including payment and delivery information.
  • Technical Data: IP address, browser type, and operating system.
  • Usage Data: Information about how you use our website, collected via cookies and Google Analytics.

We do not collect data through contact forms as our website does not feature them.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To process and deliver your orders, including managing payments through Stripe and coordinating shipping with DHL.
  • To improve our website’s functionality and user experience using Google Analytics.
  • To comply with legal obligations, such as tax and accounting requirements.

4. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

  • Performance of a Contract: To fulfill and deliver your orders.
  • Legitimate Interests: To improve our website and enhance customer experience.
  • Legal Compliance: To meet legal obligations related to taxes and record-keeping.

5. Sharing Your Personal Data

We may share your personal data with the following third parties:

  • Payment Processor: Stripe for secure payment processing.
  • Shipping Provider: DHL for the delivery of your orders.
  • Analytics Provider: Google Analytics to analyse website usage and performance.

These third parties process your data under strict confidentiality agreements and in compliance with applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Transaction records are retained for at least 6 years in accordance with UK tax law.

7. International Data Transfers

Some of the third-party services we use (e.g., Google Analytics) may involve transferring your personal data outside the UK. When such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (subject to legal obligations).
  • Restriction: Request restriction of processing under certain circumstances.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at shop@windows4you.co.uk.

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. For more information, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include secure payment gateways and encrypted data transmission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Address: Unit 6 Dalewood Rd, Newcastle ST5 9QH

Email: shop@windows4you.co.uk